Privacy Policy

Introduction

This Notice describes Cogniva Information Solutions’s privacy practices for information collected on this website.
Cogniva Information Solutions supports the right to privacy, including the rights of individuals to control the dissemination and use of personal data that describes them. Cogniva Information Solutions is committed to protecting personal data of the users of our website, and utilizes technical and organization measures to protect your data. Cogniva Information Solutions supports and complies with domestic and international laws and regulations that seek to protect the privacy rights of such individuals.
This website, is owned and operated by Cogniva Information Solutions Inc. 283 Alexandre-tache, Suite F-3050, Gatineau, QC, Canada. Cogniva Information Solutions’s Data Protection Officer can be reached at  or by mail at:
Cogniva Information Solutions Inc.

Data Privacy Officer

228 Boulevard Saint-Joseph, Suite 401, ​Gatineau, QC J8Y 3X4

Data Collection

When visiting our website, you are not required to provide any personal data. Cogniva Information Solutions relies on consent or other lawful principles established for data collection under applicable laws. Therefore, you have the option to abstain from providing personal data when visiting publicly available portions of the website. However, when registering for an event, subscribing to receive Cogniva Information Solutions’s marketing materials or when purchasing or using Cogniva Information Solutions’s products or services or in other circumstances, you may be required to provide some or all of the personal data listed below. If you have provided Cogniva Information Solutions with your personal data, you have the rights described below in the Data Subject Rights section below.

Cogniva Information Solutions collects additional non-personal data as described in the subsequent section of this Notice (Additional Data Collection Activities).

Any data collected may be used in Cogniva Information Solutions’s business to provide you the products we offer and to aid in Cogniva Information Solutions’s sales and marketing efforts, and may result in you being contacted by Cogniva Information Solutions. In some cases, contact information may be required for Cogniva Information Solutions to create an account, enable delivery of materials requested on the website or to otherwise communicate with you. This may include: providing product or other requested information, making responses to inquiries, registration for Cogniva Information Solutions events, and distributions for marketing purposes. You may also be able to register for Cogniva Information Solutions services through the website.

For the purposes mentioned above, Cogniva Information Solutions may collect the following personal data about you:

Full name
Company name
Company location
Position in company
Department
Billing information
Telephone number
Email address

To facilitate its sales and marketing efforts, Cogniva Information Solutions may combine the personal data you provide with information that is not collected directly from you. Data not provided directly by you may be supplied by Cogniva Information Solutions’s vendors that support its sales and marketing efforts. Cogniva Information Solutions uses automated processing within its internal systems to optimize its sales and marketing activities. You may lodge a complaint with Cogniva Information Solutions regarding automated processing by submitting it to Cogniva Information Solutions using the contact information provided in the introduction to this policy.

We will retain your personal information as needed to fulfill the purposes for which it was collected. Personal data collected under this Notice is retained as long as you continue to interact with Cogniva Information Solutions’s Sales and Marketing Teams or we have a legitimate business interest to retain your data.

Additional Data Collection Activities (Automatic Information)

Cogniva Information Solutions automatically receives and records information about the use of the website either directly or through third party tracking utility providers. This may include cookies, IP addresses, your browser type, operating system version, language settings, which locally installed Cogniva Information Solutions applications you use (if any) and how you use them, the web page you were visiting immediately prior to visiting our website, pages of our website that you visited, the time spent on those pages, information you searched for on our website, access times and dates, and other statistics. This data is not combined with your personal data collected directly from you.

Cogniva Information Solutions utilizes cookies on its website.

Cookies - When an individual visitor accesses the Cogniva website, we may use a browser feature called a “cookie.” A cookie is a small text file containing a unique identification number that identifies the visitor's browser, but not necessarily the visitor, to our computers each time our website is visited. It is used to collect information, such as the type of Internet browser and operating system the visitor uses, the domain name of the website from which the visitor came, date and duration of the visit, number of visits, average time spent on our website, pages viewed and number of cookies accumulated. Unless a visitor specifically informs us (e.g. by registering for an event or sending us correspondence from the website), we will not know who the individual visitors are. In addition to the identified purposes described in our Privacy Policy, we may use this website information and share it with other organizations with which we have a commercial relationship to measure the use of our website, to improve the functionality and content of the website and to facilitate usage by a visitor. Visitors can reset their browsers either to notify them when they have received a cookie or refuse to accept cookies. However, if a visitor refuses to accept cookies, he or she may not be able to use some of the features available on our website.

For more information, see the “Cookies” link in the footer at the bottom of the website page.

Cogniva Information Solutions uses IP addresses to help diagnose problems and to administer the Cogniva Information Solutions website. When you visit our Website, we recognize only your domain name and not your e-mail address. We will see your e-mail address only if you provide it or send us an e-mail message.

Cogniva Information Solutions does not ask you for, access or track any location-based information from your device. If Cogniva Information Solutions wishes to do so in the future to enhance our website, Cogniva Information Solutions will specifically ask your permission.

As stated above, the collection of personal data is not required for accessing this website. However, Cogniva Information Solutions collects the additional data for the maintenance and optimization of its website.

Data Processing

Cogniva Information Solutions utilizes vendors to support the operation of Cogniva Information Solutions’s business and for sales and marketing that may receive the data collected under this notice, and these vendors are data processors. However, any such processing is limited to facilitating Cogniva Information Solutions’s own activities. Cogniva Information Solutions does not share, sell or rent your personal information to any third parties for their promotional purposes.

Additionally, data processors utilized by Cogniva Information Solutions are subjected to Cogniva Information Solutions’s due diligence process and required to make contractual assurances that they will take adequate precautions to protect your data. Cogniva Information Solutions will require such service providers to adopt adequate technical and organizational security measures to ensure the processing of personal data only as instructed by Cogniva Information Solutions and for no other purposes.

Additional Transfers

Cogniva Information Solutions may share personal information with vendors working on our behalf as necessary to complete your requests and to provide you Cogniva Information Solutions products and services. We may also share data when required by law or to respond to legal process. Cogniva Information Solutions, its affiliates, and/or the vendors may be located in countries that are not considered to provide an adequate level of data protection as established by the European Data Protection Directive (95/46/EG) or the General Data Protection Regulation ((EU) 2016/679) (GDPR), including the United States. Where required under applicable law, Cogniva Information Solutions will implement appropriate measures to secure the data transfers in accordance with applicable data protection laws. Such measure may include use of the Model Clauses or the Privacy Shield Framework.
Cogniva Information Solutions has responsibility for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. Cogniva Information Solutions remains liable under the Privacy Shield Principles if an agent processes personal data covered by this Notice in a manner inconsistent with the principles, except where Cogniva Information Solutions is not responsible for the event giving rise to the damage.

In certain situations, Cogniva Information Solutions may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Privacy Shield

Cogniva Information Solutions complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union or Switzerland to the United States. Cogniva Information Solutions has certified to the U.S. Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this Notice and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit the U.S. Department of Commerce’s Privacy Shield site.

The U.S. Federal Trade Commission has jurisdiction over Cogniva Information Solutions’s compliance with the Privacy Shield.
Rights you may have under Privacy Shield or applicable regulation, such as the General Data Protection Regulation (GDPR), are described below.

Data Subject Rights

Everyone

You may request from Cogniva Information Solutions access to, correction of, blocking of and/or deletion of your personal data in line with applicable data protection law. You may also withdraw your consent for Cogniva Information Solutions to process your personal data.

Privacy Shield

In compliance with the Privacy Shield Principles, Cogniva Information Solutions commits to resolve complaints about our collection or use of your personal information. European Union residents with inquiries or complaints regarding our Privacy Shield policy should direct any such request and any other questions you may have with regard to the Privacy Shield Principles to Cogniva Information Solutions’s Data Protection Officer, whose contact information is listed in the introduction to this Notice.

Cogniva Information Solutions commits to cooperate with the panel established by the EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner, as applicable, and comply with the advice given by the panel and Commissioner, as applicable, with regard to human resources data transferred from the EU or Switzerland, as applicable, in the context of the employment relationship.

Cogniva Information Solutions has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States, with a global presence. If you do not receive timely acknowledgment of your complaint from us, or if we have not resolved your complaint, please contact or visit JAMS for more information or to file a complaint. The services of JAMS are provided at no cost to you.

Under certain circumstances you may invoke binding arbitration for complaints regarding Privacy Shield compliance not resolved by any of the other Privacy Shield mechanisms. For more information please visit the U.S. Department of Commerce’s Privacy Shield Site.